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Gene Rogers

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Seeing is Believing!  Check Out Our New Data Center Tour Video Series

Posted by Gene Rogers on Nov 9, 2015 9:20:15 PM

A live tour is the best way to experience all the unique attributes of our data centers first-hand. But we fully realize that sometimes that’s not possible, so we have created 5 short videos that allow you to virtually “go inside” our centers and see for yourself what makes Net Access so special. Click below to go to our new video page, where you can chose from short 2 minute videos about High Density Colocation, Disaster Recovery Seating, Data Center Power Systems, Data Center Cooling Systems, and Physical Security. 

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Topics: data center power density, disaster recovery seating, security, data center cooling,

Finally, a Disaster Recovery Solution Designed Specifically for Virtualized Environments!

Posted by Gene Rogers on Nov 4, 2015 9:38:35 AM

The vast majority of business continuity technologies were designed to protect physical servers, not virtual environments and don’t fully align to the flexibility and mobility benefits offered by virtual infrastructure. Our new FLEXReplication offering addresses this issue head-on

Using technology from Zerto, FLEXReplication allows anyone running Microsoft Hyper-V or VMware to enable Disaster Recovery-as-a-Service (DRaaS) effortlessly to their environment. With a VM running in their environment and a VPN tunnel we can, in near real-time, replicate their entire VM environment - including storage and applications - to the Net Access cloud. From there it is ready to power up in minutes in the event of a disaster event. This allows you to keep an up-to-date copy of all of your virtualized data in the secure Net Access data center, and lets you recover all or a subset of it in minutes, as needed, on a self-service basis. It also increases your ability to test recovery on-demand with a near-zero RTO without impacting your production environments.

Users have access to a robust web portal and API to manage their replicated VMs, including adding or deleting protected VMs, testing failover VMs, and viewing status, completely self-service. Meanwhile, they only need to pay a small fee per VM and storage costs until they spin these servers up.

This, combined with our FLEXOfficeRecovery product, offers a complete solution for every customer who needs a Disaster Recovery plan – and these days, DR plans are no longer strictly driven by compliance, or a “luxury” that only the largest organizations can deploy.

 

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Topics: disaster recovery

New FLEXPortal Feature: System Health Dashboard

Posted by Gene Rogers on Oct 27, 2015 2:41:28 PM

Since our launch of FLEXPortal last month we have received great feedback and suggestions from many of our customers. We value your input and realize that your continued feedback is a vital part of being able to provide you with a next-generation tool that offers complete and customizable visibility into your entire infrastructure.

In order to focus all of our attention on FLEXPortal going forward, we will be phasing out the legacy Customer Care website effective November 6, 2105. So if you have yet to experience FLEXPortal, please do so ASAP by visiting https://my.nac.net and log-in with your existing customer care credentials. Please email us at beta@nac.net  if you are experiencing any issues accessing FLEXPortal.

New FLEXPortal Feature: System Health Dashboard

One of the new features now available in the Support section is the System Health Status dashboard.  This tool provides you with real-time status overviews of all Net Access' critical infrastructure (Internet, power, cooling), systems (FLEXPortal, FLEX API) and facilities (OCT, MMU, WBR), as well as information about any active incidents that are presently affecting a system or a location. Visit Support > Incidents > System Health Dashboard to view  this dashboard.

Note: Click on the screenshots below to view full size images.

 
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Highlights from the MCCC CyberSecurity Awareness Month Event Hosted by Net Access

Posted by Gene Rogers on Oct 21, 2015 1:40:00 PM

We were honored to host the Morris County Chamber of Commerce (MCCC) Technology Committee’s monthly meeting yesterday, which featuring a special CyberSecurity Awareness Month panel discussion. 45 attendees discussed current risks, trends and protective best practices, and then were lead on a hands-on tour of our Parsippany II data center. A lively panel discussion was moderated by Net Access CEO Raul Martynek, and panelists included Khizar Sheikh, Esq. from Mandelbaum Salsburg, PC, James Mottola of Creative Solutions Investigative Services and Tom Brennan from the Open Web Application Security Project (OWASP) Foundation. Thanks again to everyone for coming!

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Topics: ddos

Happy National Cyber Security Awareness Month!

Posted by Gene Rogers on Oct 5, 2015 4:31:50 PM

This month marks National Cyber Security Awareness Month, which is a combined effort of Department of Homeland Security and the technology industry to raise awareness of cyber security and ensure that all Americans have the resources they need to remain safe and protected online. The “Stop. Think. Connect.” campaign, as part of Cyber Security Awareness Month, supports that responsibility by offering helpful Internet security tips to individuals and businesses.

Net Access understands the importance of cyber security—we help businesses protect their critical data every day. Our enterprise-class FLEXSecurity solutions provide comprehensive protection, performance and reliability for environments of all sizes. And we’re excited to bring attention to the importance of cyber security through this month-long initiative.

We are also hosting a Cybersecurity Awareness Month Panel Presentation at our Parsippany II data center on October 20th. Sponsored by the Morris County Chamber of Commerce Technology Committee, this event will feature Speakers James Mottola from Creative Solutions Investigative Services, Khizar A. Sheikh from Mandelbaum Salsburg PC and Tom Brennan from OWASP - The Open Web Application Security Project, as well as our own Raul Martynek, and will include a tour of the data center. This event is open to both members and non-members, and includes a continental breakfast, Full registration details can be found HERE.

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Topics: Managed DDoS

Introducing FLEXPortal, Net Access’ New Online Customer Care Interface

Posted by Gene Rogers on Sep 28, 2015 9:19:40 PM

Over the past year we’ve worked collaboratively with customers and partners to develop a next-generation customer interface that better supports our "data driven data center" vision comprised of hybrid colocation, connectivity and managed services. After months of testing and tweaking, we are excited to announce the official launch of FLEXPortal.

FLEXPortal_PNGFLEXPortal provides you with complete visibility into all components of your Net Access account, from support tickets and invoices to service-specific usage summaries and analytics. This initial rollout offers all of the functionality of our legacy Customer Care portal, plus numerous enhancements, including the ability to upload documents, download lists as CSV/Excel files and manage and view your FLEXServer installations. It has a clean, intuitive, easy-to-use layout, and features a responsive design allowing it to be accessed via any device—smartphone, tablet or laptop—anywhere, at any time. Simply log in to https://my.nac.net with your existing customer care credentials to securely manage your account specifics, including:

  • Infrastructure - Access details and analytics pertaining to your specific services, including rack and server inventories, network assignments, alarm monitoring and power consumption.
  • Tickets - Manage your work order requests, open new tickets, and communicate with Net Access support professionals.
  • Orders- Access and track all current and past service orders.
  • Finance– Check account balances; view, download, and pay bills online, or update your contact information and/or payment method.
  • Logistics – Register and track data center visitors and shipments.

FLEXPortal was developed with our customers in mind. In the coming months we will phasing out our legacy Customer Care system, while continuing to add features and functionality to FLEXPortal, so please contact us at beta@nac.net with any questions, comments, concerns or suggestions.

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Topics: customer service, support

Join Us for an Octoberfest Open House at our New FLEXOfficeRecovery Facility

Posted by Gene Rogers on Sep 21, 2015 2:55:00 PM

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Topics: business continuity

People: The Missing Element in Most Corporate Disaster Recovery Plans

Posted by Gene Rogers on Jun 22, 2015 2:32:00 PM

It’s always beneficial to plan for the worst case scenario. In life and in business there are things you can control, and some things that you can’t. Hurricane season just started, and recent severe weather events in the Northeast, including Hurricane Sandy and the other powerful snowstorms and nor’easters, are prime examples of things that we can’t control. Or more localized events like the recent gas explosion in Manhattan or fire in a nearby building. But what can be controlled is preparation for these events – the ability to proactively have a multi-faceted contingency plan in place to respond to all the “what-if” scenarios.

Most of us pay lip service to disaster recovery planning. The plan looks good on paper and we think we have everything covered, but then when there is an issue – be it a power outage, loss of communications or loss of access to your home or workplace - we realize how insufficient the plan really was. Sandy got the disaster recovery planning conversation started again, but did it really change the behavior of today’s IT leaders?

Disaster-Recovery-Plan-"Most corporate disaster recovery plans seem to place the majority of focus – rightly so - on the IT infrastructure. Keeping the systems running and the data intact, in both corporate and third party data centers, should be priority one. However, that’s the point where most plans seem to stop. A critical, and often overlooked, component of any plan is a reliable and secure contingency worksite for a company’s most valuable assets: their people. What happens if one, or all of a company’s office locations become inaccessible? Or if travel to an office location is inaccessible? Are key employees equipped to work at home at a moment’s notice? Relocating people and operations is crucial to getting all business back up and running as soon as possible, but the people aspect is unfortunately minimized in most plans.

Third party business continuity centers offer a great solution to this dilemma. They provide move-in ready office space at secure location with backup power and redundant network connectivity. This gives companies a place for their employees to work, even during a disaster which disrupts the power grid and network communications.

But just like data centers, not all business continuity centers are created equal. When evaluating a continuity center, companies owe it to themselves to be thorough and think of every ‘what-if’ scenario.

  • Availability – How much control do we have of the office space? Is it truly dedicated, or is it shared among multiple users on a “first come, first serve” basis?
  • Accessibility – How convenient is the location? Are there multiple major roadways allowing for alternate routes to the site? Is there ample parking? Is it accessible via public transportation? What is the proximity to a major airport?
  • Power – what is the power configuration at the location? Are generators supported by a common shared backup or is the infrastructure completely self-sufficient? What plans are in place for emergency fuel delivery?
  • Connectivity – what network providers are available at the facility? Will this impact my ability to access my infrastructure? Is there network redundancy?
  • Amenities – Are meeting rooms and kitchen space available at the facility? And if we need to be there for an extended period of time are there hotels and restaurants nearby?
  • Support – what type of hands-on support is available at the facility?

If IT Infrastructure is the brain of a company, then employees are the heart. So no DR Plans can be considered complete unless it includes back up plans for employees. It’s always beneficial to plan for the worst case scenario.

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Topics: disaster recovery, disaster recovery seating

Introducing the New Net Access Website!

Posted by Gene Rogers on Jun 9, 2015 4:32:08 PM

You spoke. We listened. We’ve freshened up www.nac.net to give you a whole new view of our company. Now it’s easier than ever to see what we do, how we do it and why we are different…and better! The new site has a clean new look and user-friendly navigation, and is updated with the latest information about all our services. And every picture used on the site is original. So all the people, equipment and buildings that you see are Net Access, and not stock photography!

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Some of the other key changes that you will see include:

  • Streamlined menu structure- now it's easier than ever to find what you are looking for. For example, all of our products and services are now under the SOLUTIONS heading; from there you can then select the product category, like MANAGED SERVICES, and then access the underlying product page, like FLEXServer, to view specs, use cases and even download a brochure.
  • More focused content highlighting why we are different. For example, our DATA CENTERS homepage explains our unique philosophy on data center infrastructure, power and cooling, then each data center page, like the PARSIPPANY II page, provides specifics on what exactly is available in that center.
  • An engaging and responsive design – our site will now respond and adapt according to the orientation of your screen size and resolution. So you can comfortably view our website on multiple platforms, including smartphones, tablets, and desktop computers.
  • Easy access to tools that you can use – the SUPPORT page gives you multiple ways to contact our technical and billing support departments, and the RESOURCES page provides a comprehensive library of brochures, user guides and links to web-based tools. The BLOG and NEWS sections are both accessable from the homepage, and as always, a the link to our Customer Care portal appears on the top of every page.

Going forward we will continually be adding and updating content, including more videos and case studies, and keep you updated with the latest information. Please take some time to explore everything our new site has to offer, and let us know about your experience. Simply use the form on the CONTACT US page of the website to tell us what you think, give us ideas, or suggest something you’d like us to include in the future.

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Topics: Net Access, new website

Highlights from our Parsippany II Data Center Grand Opening Event

Posted by Gene Rogers on May 11, 2015 8:13:00 AM

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Thanks to all our customers, partners, employees and friends for making our Parsippany II data center grand opening event Thursday such a huge success. From the engaging When Colocation Meets the Cloud panel discussion to the live interactive data center tours to our “Club 2(N+1)” cocktail reception, the passion for what we do and how we do it was clearly on display. Please CLICK HERE to view some pictures from the event. Who knew that the data center floor could be such a fun party venue?

We are always excited to demonstrate what makes Net Access different, and why we believe our new data center is the most advanced, reliable and future proof facility for critical IT infrastructure. So if you haven’t had the chance to experience our Parsippany II center in person, contact us to schedule your tour today!

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Topics: Data Center Grand Opening