Net Access Blog

The Decision on Legacy Services by CEO Raul Martynek

Posted by Raul Martynek on Apr 24, 2014 1:00:00 PM

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Joining Net Access

Raul Martynek CEO Net AccessI just passed my three-month anniversary here at Net Access and must say that I am really excited to have joined.  I spent the first two months focused on learning everything I could about the company.  I met one-on-one with every employee in the company for 25-40 minutes, studied our financials, spoke with customers and prospects, inspected our datacenter and technology assets and worked closely with our sales and marketing team.  Overall, we have a very solid business with dedicated employees and loyal customers.  Net Access has a great platform with lots of potential and a very bright future.
One of the things I discovered about NAC was that it began as a Dial-up ISP in the mid-1990s.  Over the course of the Internet “bubble” years, they grew the business to have over 20,000-30,000 customers!  This brought back memories of my early years working with a Telco/ISP that also sold dial-up, POP/IMAP email, and websites; anyone remember V.90 and Eudora?!  Obviously, dial-up gave way to DSL and cable and most companies either sold it or went away.  It was during this time, NAC decided to find a new focus: Colocation and Data Centers services.  NAC took a small data center in a multi-tenant office building, and grew it into a premium world-class provider of Tier III data center and colocation services!  Today, data center and colocation remain the core services of the company.
Although the heydays of dial-up and DSL are long gone, I learned that we still had a segment of revenue and customers from the early years.  In fact NAC had an entire group still dedicated to supporting these “legacy” services and customers.  Many of these customers have been with NAC for 10 or 15 years.  While the revenue impact was small (and the profit even smaller), supporting these customers required the involvement of all areas of the company – finance, billing, collections, engineering, NOC, etc.  As I finished up my “one-on-ones” with all of the folks in the company, I realized collectively, NAC was spending a significant amount of time and energy supporting these legacy services that had stopped being “core” of the company a long time ago.  

In business, it is important to focus.  

As someone once told me, “it is more important to know what you don’t do in business, rather than what you do.”  Every moment we spent on legacy services was an opportunity that we lost to evolving and growing our premier data center and managed services business.  Unfortunately, the time had come for us to get out of the legacy business.
So about one month ago, we made the decision to divest our early Internet, legacy business services.  We notified our customers that we would no longer provide these services and advised them on how to find an alternative service provider.   In some cases we were able to transition the customers to other providers and avoided any service disruptions.  For other services, we were unable to find service providers willing to take over the customer transfers.  For these customers, we have provided a transition period of up to six months to allow them time to find providers or to transfer their data.  We are very grateful and honored to have been the provider of choice for so many customers, for so many years.  We sincerely thank you for your patronage.

Our Future

Going forward, we intend to only focus on our core data center and managed services business.  Data center, colocation and managed services is a very exciting and growing sector and we believe we can become one of the leading providers in this space.  I look forward to sharing our efforts and journey with you in future blog posts.

Raul Martynek, CEO Net Access

Topics: data center, colocation, managed services, nac ceo